Cancellation policy

Subscription & Cancellation Policy

This policy covers products bought as a recurring subscription. It applies
alongside our Refund & Returns Policy and our Shipping Policy.

WHAT YOU ARE SIGNING UP FOR

When you choose a subscription option at checkout, you are enrolling in a
recurring order. We will automatically charge the payment method you used at
checkout, on a repeating cycle, until you cancel. Your confirmation email
lists your billing amount, your billing interval, and your next charge date.

BILLING

- Your subscription renews automatically each billing cycle.
- Each renewal is charged at the price shown at checkout, unless we have
  told you in advance that the price is changing.
- Renewal charges include shipping and any applicable taxes.
- We email you a receipt for every charge.

If a renewal payment fails, we will retry it. If it still does not go
through, your subscription is paused and we will email you. Nothing ships
until a payment succeeds.

HOW TO CANCEL

You can cancel at any time. There is no cancellation fee and no minimum
number of orders.

To cancel, use the manage-subscription link in any of your order
confirmation emails, or email us at solandalder@gmail.com from the address
on your account. We action emailed cancellations within 2 business days and
confirm in writing.

WHEN YOUR CANCELLATION TAKES EFFECT

Cancelling stops all future billing.

To be certain your cancellation lands before your next charge, cancel at
least 48 hours before your renewal date. Your renewal date is in your
confirmation email.

If you cancel after a renewal has already been charged:
- If that order has not yet shipped, we will cancel it and refund it in full.
- If that order has already shipped, we are not able to refund it, because
  personal care items cannot be returned once they have left us. Your
  subscription is still cancelled and you will not be billed again.

WHAT CANCELLING DOES NOT DO

Cancelling does not refund past orders that have already shipped or been
delivered. It stops future charges from that point forward.

CHANGES TO YOUR SUBSCRIPTION

If we change the price or the billing interval of an active subscription, we
will email you at least 14 days before the change takes effect, so you can
cancel first if you would rather not continue.

DELIVERY

Subscription orders ship on the same timelines as any other order. See our
Shipping Policy for processing and delivery times, and our Refund & Returns
Policy for damaged, wrong, or lost packages.

QUESTIONS

Email solandalder@gmail.com. We respond within 3 business days.

 

Last updated: September 15, 2026