Shipping policy

Shipping Policy

PROCESSING TIME

Orders are processed within 4-6 business days. This is the time we need to
check, pack, and hand your order to the carrier. It is separate from
shipping time.

SHIPPING TIME (AFTER PROCESSING)

United States: 7-16 business days
Australia and New Zealand: 7-21 business days
Rest of world: 7-21 business days

Business days exclude weekends and public holidays. Your total delivery time
is processing time plus shipping time.

TRACKING

You will receive tracking by email once your order ships. Tracking updates
can lag by several days, particularly during international transit and
customs clearance. A quiet tracking page does not mean your package is lost.

DELAYS

Delivery estimates are not guarantees. Customs, carrier backlogs, weather,
and peak season (October through December) can extend them. We cannot
control or expedite a package once it is with the carrier.

If your tracking shows no movement for 30 consecutive calendar days, contact
solandalder@gmail.com and we will replace or refund your order. Full terms
are in our Refund & Returns Policy.

CUSTOMS AND DUTIES

Customs fees, duties, and import taxes are set by your country and are the
customer's responsibility. Customs may also delay delivery. Check with your
local customs agency if you are unsure.

ADDRESS ACCURACY

Please double-check your shipping address at checkout. Once an order is
processed we cannot change the address, and we are not responsible for
packages returned as refused, unclaimed, or undeliverable because of an
incorrect or incomplete address.

SPLIT SHIPMENTS

Some orders ship in more than one package, because of back-ordered items,
carrier weight limits, or because we fulfill from multiple warehouses. You
may receive separate tracking numbers.

REFUNDS

All refund, return, and lost-package terms are in our Refund & Returns
Policy. That policy is the single source of truth for refunds.

Questions? Email solandalder@gmail.com.

 

Last updated: September 15, 2026