Refund policy

Refund & Returns Policy

We want you to be happy with what you receive. Because we sell beauty and
personal care products, there are things we can and cannot do. All of it is
spelled out below so there are no surprises.

1. PERSONAL CARE ITEMS ARE FINAL SALE ONCE SHIPPED

For health and hygiene reasons, beauty and personal care products cannot be
returned or resold once they have left our facility. This applies to every
product in our store. If your order has already shipped, we are unable to
accept a return or issue a refund, except in the situations in Section 2.

2. WHEN WE WILL REFUND OR REPLACE

We will replace or refund your order in full if:
- Your item arrives damaged, defective, or leaking
- You receive the wrong item
- Your package is confirmed lost in transit (see Section 4)

To start, email solandalder@gmail.com within 14 days of delivery with your
order number and clear photos of the item, any damage, and the outer
packaging. We will review and respond within 3 business days. Approved
refunds go back to your original payment method within 10 business days;
most banks post them 3-5 business days after that.

3. CANCELLING AN ORDER

Orders can be cancelled any time before they enter processing. Because we
begin processing quickly, email solandalder@gmail.com as soon as possible.
If your order has not yet gone to our fulfillment partner, we will cancel it
and refund you in full. Once an order has been processed or shipped it
cannot be cancelled, and Section 1 applies.

4. SHIPPING DELAYS AND LOST PACKAGES

Delivery timeframes are estimates, not guarantees. Customs holds, carrier
backlogs, and weather can extend them, and these are outside our control.

While your tracking is showing movement, your package is in transit and we
are not able to refund it as lost.

If your tracking shows no update for 30 consecutive calendar days, contact
us. We will treat the package as lost and either send a replacement at no
cost or refund you in full, your choice.

Packages marked Delivered by the carrier are considered delivered. If yours
shows delivered and you do not have it, contact us within 7 days and we will
open a carrier investigation on your behalf.

5. WHAT WE CANNOT REFUND

To be straightforward with you:
- Change of mind after an item has shipped
- Finding the product at a different price elsewhere. Our pricing reflects
  our sourcing, and we are not able to price match or refund a difference
  after purchase.
- Delivery delays where tracking shows the package is moving
- Packages returned to us as refused, unclaimed, or undeliverable because of
  an incorrect or incomplete address. We cannot change an address once an
  order is processed.
- Customs duties or import fees, which are set by your country and are the
  customer's responsibility

6. SUBSCRIPTIONS

You can cancel your subscription at any time using the link in your order
confirmation email, or by emailing solandalder@gmail.com.

Cancellation stops all future billing. To be certain a cancellation takes
effect before your next charge, please cancel at least 48 hours before your
renewal date, which is listed in your subscription confirmation email.

Cancelling does not refund an order that has already been billed and
shipped. If you cancel after a renewal has been charged but before it ships,
we will cancel that order and refund it in full.

7. EU CUSTOMERS

If your order ships to the European Union, you have 14 days from delivery to
cancel for any reason. Items must be unopened and unused in their original
sealed packaging. Opened personal care items cannot be returned even within
this period, for hygiene reasons.

Questions? Email solandalder@gmail.com and we will respond within 3 business
days.

 

Last updated: September 15, 2026